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Frequently
Asked
Questions

What is an escape room?

An escape room is an immersive puzzle game experience. Participants must find clues, solve puzzles and escape before time runs out.
Teamwork is key!

When should I arrive?

We ask that your group arrives 10 minutes prior to the reservation time in order for us to go over our policies and have you sign a waiver.

If party members are late we will start your game with everyone who is present. When late participants arrive we will have them join the game after they check in.

If the whole party is late we will have to reduce your total game time by the number of minuets you are late.

What if I need to reschedule or cancel?

Rescheduling can be done 2 hours prior to reservation time. Just give us a call, we will be happy to schedule you for a different time or day.

Unfortunately all sales are final so cancellation is not possible.

If you are unable to make your time slot and can not reschedule, we can transfer your reservation to a family member or friend.

Will I be locked in the room?

Absolutely not! You may leave the room at anytime, simply exit the way you came in. We understand things come up, so if you need to step out for any reason you may do so. Be aware your time will continue to count down. 

Can I take my cell phone in the room?

Yes, we allow you to take all your belongings in to the room with you. You can not take pictures or videos while in the room! You can use your phones for flashlights or calculators. If you need to take a call or text while in the experience, step out of the room and return when you have finished.

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